All custom-made items, special orders, opened items or items returned without all original packaging are non-returnable.
Returns are accepted within 7 days of receipt of your order. All returns must be approved in advance by Ricci Studio. Items must be returned in original and unused condition with original packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 7 days from receipt of order at your shipping address.
Please e-mail us at firstname.lastname@example.org and include your order number and a list of the item(s) you are returning.